The Payments Industry & Merchant Credit Card Program Experts

Case Studies


Renegotiation Support-National Airline

  • Our client, a large national airline, had a 20 plus year relationship that was highly successful for all parties, on both the card and commercial sides of the business
  • Our client went through a significant management change. New management had an increased appetite to benchmark card program performance and economics, two years prior to contract termination
Engagement Objectives
  • Benchmark card program performance metrics versus similar airline co-branded programs
  • Benchmark card agreement terms versus like industry contracts
  • Build an issuer P&L and benchmark the financial contribution versus the current marketplace for similar card programs
  • Provide recommendations for program enhancement
  • Client initiated and managed a pro-active contract renewal process with both issuer and network
  • Client enhanced previous economic package by 28% and extended both agreements
  • Significant enhancements were made to client non-economic contract terms and conditions
  • Marketing and technology commitments were secured from issuer, which were essential to future program viability

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