The Payments Industry & Merchant Credit Card Program Experts

Case Studies


Program & Agreement Assessment–Leading Warehouse Club

  • Our client, a Fortune 50 retailer, had a longstanding successful credit card relationship with a card issuer
  • The company’s agreement with its card issuer was approaching its termination date
  • In preparation for this event, the client was seeking to have an independent assessment of its card program and card alliance agreement conducted by a card industry expert
Engagement Objectives
  • Benchmark program performance and agreement terms to market
  • Identify areas of opportunity and concern
  • Develop recommendations to strengthen the existing card program and address a myriad of non-standard contract elements
  • Develop a negotiating strategy with the card issuer and payment network
  • Program evaluation revealed significant gaps in agreement terms given the scope and performance of the program
  • Advantage recommendations were enthusiastically endorsed by the client
  • Negotiations were immediately initiated with the issuer and payment network to address high priority opportunities for our client
  • A longer term global strategy was developed to fully optimize the relationships going forward

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