The Payments Industry & Merchant Credit Card Program Experts

Case Studies


Program & Agreement Assessment-Leading Canadian Airline

  • Our client, a leading Canadian airline, had longstanding relationships with its card issuer and payment network and was generally pleased with both relationships
  • Based on rapid program growth, the airline was proactively approached by its card issuer and payment network to extend their agreements prior to the contract renewal notification date
  • Corporate governance required that an independent assessment be performed to ensure that proposed terms and conditions were competitive by market standards
Engagement Objectives
  • Conduct an evaluation of program performance
  • Benchmark proposed financial terms and agreement terms to those being provided for similarly situated programs in the market
  • Identify gaps to best practices
  • Develop a negotiating strategy involving multiple trade-offs to achieve client long term objectives
  • Recommended negotiating strategy was successful in closing all material proposal gaps
  • Enhanced the financial commitments provided by the card issuer and the payment network
  • Secured updated contract terms reflecting industry best practices
  • New agreements were quickly executed, with maintenance of program momentum and positive goodwill between airline, issuer and payment network

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